HCL has announced a new recruitment drive for the role of Process Associate. This is a great opportunity for freshers who are looking to start their careers in the BPO/BFSI and customer support domain. Candidates with good communication skills and basic computer knowledge are encouraged to apply.
Job Overview
- Company Name: HCL
- Job Role: Process Associate
- Location: Chennai
- Experience: Freshers
- Qualification: Any Graduate / Undergraduate
- Job Type: Full-Time
- Work Mode: Work From Office
- Last Date to Apply: ASAP
About the Role
HCL is hiring freshers for customer service and process support operations. Selected candidates will handle customer queries through email and chat support while ensuring smooth resolution of issues.
The role also involves supporting business banking operations, validating KYC information, and maintaining compliance-related records. This opportunity is ideal for candidates who want to build a career in customer support, banking operations, and business process services.
Key Responsibilities
- Handle customer queries through email and chat support
- Provide timely and effective solutions to customer concerns
- Support business banking client requirements related to products and services
- Validate KYC information and update customer records
- Ensure compliance with company policies and internal controls
- Maintain accurate documentation and process records
- Deliver high-quality customer service and support
Skills Required
Candidates applying for the Process Associate role should have:
- Good communication skills
- Strong analytical and problem-solving abilities
- Basic computer knowledge and software understanding
- Familiarity with Microsoft Office applications
- Understanding of accounting terminologies (preferred)
- Ability to manage confidential information securely
- Strong written and narrative communication skills
Eligibility Criteria
- Undergraduate and Graduate candidates can apply
- Freshers are eligible
- Candidates should have excellent communication skills
- Willingness to work from office is mandatory
Why Join HCL?
Career Growth Opportunities
HCL offers learning opportunities and career development programs for freshers.
Professional Work Environment
Employees get exposure to real-time customer service and banking operations.
Skill Development
Candidates can improve communication, problem-solving, and process management skills.
Competitive Salary & Benefits
HCL provides industry-standard salary packages along with employee benefits and growth opportunities.
Work Environment
- Full-time Work From Office role
- Collaborative team environment
- Exposure to BFSI and customer support operations
Selection Process
The hiring process may include:
- Resume Screening
- HR Interview
- Communication Assessment
- Final Selection Round
How to Apply
Interested and eligible candidates can apply online through the official HCL careers portal. Shortlisted candidates will receive interview details through their registered email ID.