Genpact has announced its latest recruitment drive for the role of Process Associate – Customer Service (Voice Process) in Hyderabad. This opportunity is open to freshers as well as candidates with up to 3 years of experience who are looking to build a career in the customer support and BPO industry.
Candidates with strong communication skills in Hindi and English and an interest in customer service operations can apply for this full-time role.
Genpact Recruitment 2026 – Overview
| Details | Information |
|---|---|
| Company Name | Genpact |
| Job Role | Process Associate – Customer Service (Voice Process) |
| Qualification | Any Graduate |
| Experience | 0 – 3 Years |
| Job Location | Hyderabad |
| Employment Type | Full-Time |
| Eligible Candidates | Freshers & Experienced |
| Skills Required | Hindi, English, Customer Support, Voice Process |
About the Role
Genpact is hiring candidates for its customer service voice process team. Selected candidates will handle customer interactions, resolve queries, and provide support through voice-based communication.
The role mainly focuses on customer satisfaction, issue resolution, and maintaining service quality while following company guidelines and processes.
This is a good opportunity for candidates who want to start their career in customer support operations with a reputed multinational company.
Key Responsibilities
Candidates selected for the role will be responsible for:
- Handling customer queries and resolving concerns professionally
- Providing support related to accounts and customer requests
- Understanding client processes and company policies
- Escalating technical or unresolved issues to relevant teams
- Delivering quality customer support through voice communication
- Maintaining proper records and customer interaction details
- Working effectively in team-based and target-driven environments
- Ensuring customer satisfaction during every interaction
Skills Required
To succeed in this role, candidates should have:
- Good verbal communication skills in Hindi and English
- Basic computer and internet knowledge
- Customer-focused attitude and professional behavior
- Problem-solving and analytical thinking skills
- Ability to work in rotational shifts
- Teamwork and adaptability skills
Candidates with prior experience in customer support, BPO, telecalling, or voice process roles will have an added advantage, but freshers are also eligible to apply.
Why Join Genpact?
1. Freshers-Friendly Opportunity
This recruitment drive is open for fresh graduates looking to begin their corporate career.
2. Global Work Environment
Employees get exposure to international clients and professional customer support operations.
3. Learning & Career Growth
Genpact provides training programs, mentorship, and opportunities for skill development.
4. Stable Career Path
The company offers long-term career opportunities in customer service, operations, and business process management.
5. Technology-Driven Workplace
Genpact focuses on digital transformation, automation, and AI-based business solutions.
Salary Details
The official salary package has not been disclosed by Genpact. However, selected candidates can expect:
- Competitive salary package
- Shift allowances
- Performance incentives
- Training and development programs
- Career growth opportunities
Salary may vary depending on skills, communication ability, and interview performance.
Job Location
Selected candidates will work from:
- Hyderabad
Hyderabad is one of India’s leading hubs for IT, BPM, and customer support industries, offering excellent growth opportunities for freshers.
Eligibility Criteria
Candidates applying for Genpact Recruitment 2026 should meet the following requirements:
- Graduation in any discipline
- Freshers and candidates with up to 3 years of experience can apply
- Strong Hindi and English communication skills
- Willingness to work in flexible or rotational shifts
Who Can Apply?
This role is suitable for candidates who:
- Want to start a career in customer support
- Have strong communication skills
- Prefer voice process jobs
- Want to work in a multinational company
- Are comfortable working in shifts
How to Apply for Genpact Recruitment 2026
Interested candidates can apply online through the official Genpact careers portal.
Steps to Apply:
- Visit the official Genpact careers website
- Search for “Process Associate – Customer Service”
- Register or log in to your account
- Fill in your details carefully
- Upload your updated resume
- Submit the application form